THE COATHACK 10-YEAR WARRANTY PROMISE
We design our products to be usable - that means the product has a minimum life expectancy determined by us, if a defect does occur it could be the result of a manufacturing defect and should not normally have happened.
As part of our mission to make products that will last, Ralph's Brothers warrants to the original purchaser that our COATHACK will be free from defects in materials and workmanship for a period of 10 years from the date of purchase (the "Ralph's Brothers Warranty"). COAT RACK"). The Ralph's Brothers COATHACK warranty is a commitment to our customers, an expression of our confidence in the quality of our products and a statement that we stand behind that quality.
The Ralph's Brothers COAT RACK warranty is offered only to the original purchaser and is not transferable to subsequent purchasers. Ralph's Brothers only obligation under the Ralph's Brothers KAPSTOK Warranty is to, at our option, repair or replace the defect at no additional cost, if we determine in our sole discretion that the defect is covered by the KAPSTOK Warranty. Ralph's Brothers must be notified in writing of any claim under the KAPSTOK warranty.
NOTE: The COATHOOK warranty only covers repair or replacement for defective products within Europe, and does not return within 30 days of purchase. Products returned in our 30-day return period will be handled differently.
THE USE OF THE COAT RACK WARRANTY
Customers must be Ralph's Brothers. provide written notice of any claims. Send an email to firstname.lastname@example.org with the following information, so that we can best help you:
FIRST NAME LAST NAME
EXPLANATION OF DAMAGE / DEFECT
PHOTOS OF DAMAGE / DEFECT
Upon notification of a claim, a Ralph's Brother representative will contact you within 1 business day for the next steps.
All warranty claims are subject to inspection by Ralph's Brothers. We reserve the right, in our sole discretion, to determine whether or not damage is covered by the KAPSTOK warranty.
GENERAL TERMS AND CONDITIONS OF THE RALPH'S BROTHERS COAT RACK WARRANTY
The Ralph's Brother COATHACK warranty covers and is only valid for errors and defects in the production of the product, or defects that develop under normal use. The Ralph's Brother COAT RACK warranty applies only to the Ralph's Brother COAT RACK and does not apply to any other Ralph's Brothers products outside of the Ralph's Brother COAT RACK or purchases made outside of email@example.com, The Ralph's Brother COAT RACK Warranty does not apply or otherwise applies to purchases made through third party sites.
To qualify for the Ralph's Brother COATHACK warranty:
YOU MUST BE THE ORIGINAL BUYER AND HAVE A VALID PROOF OF PURCHASE.
YOU MUST BE PURCHASED DIRECTLY FROM RALPHSBROTHER.NL.
WE MUST RECEIVE YOUR WRITTEN WARRANTY REQUEST WITHIN 10 YEARS FROM THE DATE OF PURCHASE.
THE PRODUCT MUST ONLY BE INSTALLED AND USED IN ACCORDANCE WITH THE SPECIFICATIONS SUPPLIED WITH THE PRODUCT OR ON OUR WEBSITE (INCLUDING RECOMMENDATIONS AND GUIDELINES).
THE PRODUCT MUST ONLY BE USED UNDER TYPICAL CONDITIONS AND SHOULD NEVER BE SUBJECT TO ABUSE, ACCIDENT DAMAGE OR OTHER ABNORMAL USE, INCLUDING BUT NOT LIMITED TO CUTTING, ABRASION, FUELS, DIRT, LIQUID, DAMAGE TO THE EQUIPMENT.
Ralph's Brother makes no warranty against:
CHANGES IN SURFACE FINISHES DUE TO AGING OR EXPOSURE TO LIGHT.
NATURAL VARIATIONS OF POWDER COATING ON THE PLATES AND TRACES.
NORMAL WEAR AND TEAR.
FAILURE TO COMPLY WITH THE INSTALLATION INSTRUCTIONS AND SAFETY MESSAGES AS PROVIDED IN THE INSTALLATION INSTRUCTIONS OR FREQUENTLY ASKED QUESTIONS.
DAMAGES FROM ANY OF THE FOLLOWING:
SHARP OBJECTS OR PRINTING OF WRITING INSTRUMENTS;
Prolonged exposure to moisture or direct sunlight;
CHANGES, CHANGES, ADJUSTMENTS OR IMPROPER MAINTENANCE OR REPAIR;
FUNGUS OR INVASIVE SPECIES, SUCH AS BEDROOMS, TERMETS, ETC;
ACTIONS OF GOD, INCLUDING BUT NOT LIMITED TO FIRE, LIGHTNING, FLOOD, TORNADO, EARTHQUAKE, OR Hurricane; OR
ACTIONS OR USES PERFORMED OUTSIDE OF THOSE RECOMMENDED OR SPECIFIED ON OUR WEBSITE, INCLUDING OUR FAQ.
The repaired or replacement item will remain under the original warranty for the remainder of the original period, but in no event will the Ralph's Brother COATHACK warranty be extended beyond 10 years from the date of purchase of the original product.
The remedies in the Ralph's Brother KAPSTOK warranty are the buyer's sole and exclusive remedies and Ralph's Brothers' sole and exclusive obligation.